Privacy Policy

1. Introduction

Welcome to RA DIGITAL SOLUTIONS (SMC) PVT LTD ("we", "us", or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you download, install, or use our mobile applications on the Apple App Store, as well as when you visit our website at radigitalsolution.com.

We are committed to respecting and protecting the privacy of our users. By accessing or using our mobile applications or website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our applications or website.

2. Information We Collect

We strive to minimize data collection and collect only what is strictly necessary to ensure application functionality, provide customer support, and enhance your user experience.

a. Personal Information: We do not require you to provide personal information to use the basic features of our mobile applications. We collect personal information only when you voluntarily provide it to us—for example, when you contact our support team directly via email (such as your name, email address, and message contents). If you purchase a subscription or digital item within our apps, all billing and payment transactions are handled directly and securely by Apple Inc. through the Apple App Store In-App Purchase system. We never collect, process, or store your credit card or financial payment details.

b. Non-Personal and Technical Information: When you use our applications or visit our website, certain technical and diagnostic data may be collected automatically. This may include your device model, operating system version, application version, system language, general geographic region (country level), and performance logs. We use this data solely to diagnose crashes, fix bugs, optimize app performance, and improve user experience.

c. Device Permissions: Certain applications may request specific device permissions strictly required to provide their functionality (for example, Camera or Photo Library access if an app provides scanning or image conversion features, or Network Access to display online content and verify subscriptions). Device permissions are never accessed without your explicit consent and are used strictly for local app features.

d. Website Visitor Data: When you access our website, standard web server logs may temporarily record connection data including IP address, browser type, device type, referring pages, and date and time of visit. This information is processed exclusively to maintain website security, prevent abuse, and ensure technical reliability.

3. Website Cookies and Analytics

Our website does not use tracking cookies or persistent profiling technologies. We do not track users across third-party websites or sell personal browsing information.

Standard server logs are retained only temporarily for technical troubleshooting, network security, and infrastructure stability.

4. How We Use the Information

We use the collected information strictly for legitimate operational purposes, including:

• Developing, maintaining, and improving our mobile applications and digital services.
• Responding to support inquiries, feedback, and customer assistance requests.
• Diagnosing and resolving application crashes, software bugs, and technical issues.
• Ensuring the security and integrity of our applications, website, and systems.
• Serving non-intrusive advertisements or aggregated analytics through trusted industry partners where applicable.
• Complying with applicable legal obligations and store platform guidelines.

We do not sell, rent, or trade your personal data to any third parties for marketing purposes.

5. Third-Party Services and Analytics

We may integrate reputable third-party software development kits (SDKs) and services in our mobile applications to provide analytics, crash diagnostics, and advertising. These trusted partners may include:

• Apple Analytics & App Store Connect: Platform diagnostics, app performance, and crash telemetry provided by Apple.
• Google Firebase / Crashlytics: Real-time crash diagnostics and performance monitoring.
• Google AdMob / Apple Ads: Displaying advertisements within ad-supported applications in full compliance with store policies.

These third-party providers process data independently under their own privacy policies and adhere to recognized international data protection standards, including GDPR, CCPA/CPRA, and Apple App Store Review Guidelines.

6. Data Retention and Account / Data Deletion

We do not maintain persistent personal profiles or user databases on external proprietary servers. Any communication data received through customer support inquiries is stored securely and retained only for as long as needed to resolve your inquiry and fulfill legitimate business or legal record requirements.

Users have the right to request the deletion of any communication records or personal data they have shared with us. To request data deletion, simply send an email to ratechologiess@gmail.com, and we will promptly process your request in accordance with applicable laws.

7. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, loss, alteration, or misuse. Our website employs HTTPS encryption (Transport Layer Security) for all data in transit, and internal access to customer communications is strictly limited.

While no method of electronic transmission or digital storage is 100% secure, we continuously evaluate and improve our security practices to protect user data.

8. Children's Privacy

Our mobile applications and website are designed for a general audience and are not directed at children under the age of 13 (or under 16 in the European Economic Area / UK). We do not knowingly collect or solicit personal information from children.

If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at ratechologiess@gmail.com so that we can promptly remove such information from our records.

9. Third-Party Links and Services

Our mobile applications and website may contain links to external third-party websites or services, such as official store listings on the Apple App Store. We do not control and are not responsible for the privacy practices, content, or policies of those third-party sites. We encourage you to review their respective privacy notices.

10. Data Protection Rights (GDPR & CCPA)

Depending on your place of residence, you may have specific privacy rights under applicable data protection legislation (including the EU/UK General Data Protection Regulation and the California Consumer Privacy Act), such as:

• The right to access and obtain a copy of personal information we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request deletion (erasure) of your personal data.
• The right to restrict or object to the processing of your personal information.
• The right to withdraw consent at any time without affecting previous lawful processing.

To exercise any of these rights, please contact us at ratechologiess@gmail.com. We will respond to your request within the timeframe required by applicable law.

11. International Data Transfers

Because our mobile applications are distributed worldwide via the Apple App Store and Google Play Store, and our trusted service providers operate global server infrastructure, technical and diagnostic information may be processed in countries outside your country of residence. Where cross-border transfers occur, they are conducted under standard contractual safeguards in compliance with applicable international privacy regulations.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect enhancements in our applications, changes in our operational procedures, or updates to legal and platform requirements. Any updates will be posted directly on this page with a revised effective date.

Last updated: October 2026.

13. Contact Information

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

📧 Email: ratechologiess@gmail.com
🏢 Company: RA DIGITAL SOLUTIONS (SMC) PVT LTD
🌐 Website: https://radigitalsolution.com